The expert-led, full-coverage supporting guide for all four ITIL
ITIL Intermediate Certification Companion Study Guide is
your ultimate support system for the Intermediate ITIL Service
Capability exams. Written by Service Management and ITIL
framework experts, this book gives you everything you need to
pass, including full coverage of all objectives for all
four exams. Clear, concise explanations walk you through the
process areas,... more...